John Cournoyer, VP of Marketing at Webster First in Massachusetts, joins us to talk about their digital transformation over the last two years. He shares his learnings about how to use failure as a competitive advantage, how to speak the same language as your CEO to drive marketing success, and why they think of themselves as an “Experience Department” and not a “Marketing Department.”

Adam Schwartz, owner of The Cooperative Way, joins us to talk about why he thinks cooperatives are the best business model on the planet, what their competitive advantages are, and how to use the 7 cooperatives principles in your credit union.

Jill Castilla, the 2017 ABA Community Banker of the Year, joins us to talk about how she turned around a struggling bank through creating goodness in her community, how to implement innovative social media practices, why your ego is not your amigo, and how she is positioning her institution to be relevant for its next 110 years.